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Travel information

I do not currently have a passport. How can I get one?

Visit the website of the Secretary of Foreign Relations for information on how to obtain a Mexican passport. If you need a passport and are not a Mexican citizen, verify the information with the corresponding governmental institutions in your country of origin.
Due to the increase in the number of "phishing" incidents reported in recent months, BuenHotel.com offers you the following recommendations to make it easier to detect and mitigate its effects.
Check that the incoming mails contain the termination buenhotel.com, if not, we want to inform you that this is a frequent attempt of phishing identity impersonation.
Phishing is a term dedicated to the act to steal confidential information of an user. The identity supplanter sends an electronic address with the official logos of BuenHotel.com, requesting personal information.
Normally a link to an external page is also included where a false login is made and they ask you to directly provide sensitive information.

From the team of BuenHotel.com we want to inform you that we will never request sensitive information as a user or password by telephone or email. For more information regarding our privacy and security policies, please consult our Privacy Policy. The National Institute for Transparency, Access to Information and Protection of Personal Data also has information about the identity of the identity, as well as the actions you can take to prevent it. For more information, consult the INAI website.

If you believe you have received any fraudulent e-mail, please send the entire message to admin@buenhotel.com. For any questions, please contact us at (871) 458 16 17.

FAQ

All credit/debit cards accepted.

Interbank transfer and deposits: BBVA BANCOMER Bank, interbank clabe: 012060001147530703 to OPERADORA Y ADMINISTRADORA DE RECURSOS EMPRESARIALES S.A DE C.V. with Federal Taxpayer Rregistry: OAR190306E22
Sent payment receipt by whatsapp to +1 52 8714581617
Email: reservaciones@buenhotel.com
Payments are always charged in Mexican pesos MXN
Buenhotel.com makes all its comercial operations in secure servers. Data transfers are done through Open Pay, What does this mean? It means that you are going to be able to realize your reservation and payment in a secure way. All the information introduced in the reservations page is transmitted in encrypted form. You will be able to see that the address in the web search engine changes to https.

What type of reservations can be realized in Buenhotel.com?

Buenhotel.com has easy reservations, without too many steps to follow and offers different options of accommodation, with filters that allow you to find the ideal hotel.
When you have finished the reservation you will inmediately received a confirmation email with all the details of your reservation, that same email is sent to the hotel, and automatically you will be able to see your reservation in your reservations panel of your account in Buenhotel.
Changes in reservation are only available if the provider allows it, with anticipation and communicating directly to buenhotel.com or the phone number 871 458 16 17 .

Help BuenHotel: We provide solutions, information and more

You can contact: (871) 458 16 17
The customer service of BuenHotel.com is available from 09:00 to 21:00 hrs. (Central Time UTC-6), 7 days a week.

Buenhotel.com launches its creation on January 2015 with the idea of providing a simple site for booking reservations user-tailored; the capital is 100% Mexican. Our team is build up by young talent, Mexican professionals from all over the country and together they provide their experience in different areas like tourism, systems and sales.

Buenhotel.com has hotel beds as a partner, guaranteeing a strong inventory to satisfy the user’s needs at the best price.

The technology used in Buenhotel.com has been developed by our team, which is constantly improving every aspect of Buenhotel.com site The vast majority of the improvements come directly from comments and suggestions of our clients.